Tenants

Arranging a viewing is simple. You can submit an enquiry through our website or contact us direct and we’ll be happy to help.

Once your application is approved, we can usually hold the property for up to four weeks. Some landlords may prefer an earlier move-in date, but we understand that you may need time to give notice at your current property and will do our best to accommodate this.

We operate a fully paperless office for your convenience. Your tenancy agreement will be sent to you via DocuSign, along with the property inventory, Gas Safety Certificate, Electrical Safety Certificate, Energy Performance Certificate (EPC), and Right to Rent report. You can review and sign everything online at your convenience before collecting your keys. Please ensure all documents are signed and your first month’s rent and deposit are paid in advance.

By law, all letting agents must publish a clear schedule of charges for tenants and landlords. You can view our full and transparent fee schedule here.

The administration fee is equivalent to one week’s rent. This fee allows us to take the property off the market for up to 15 days while we carry out all relevant application checks.

We carry out a series of checks online to ensure your application is complete and accurate. These include Right to Rent, employment verification, previous landlord references, credit checks, and, where applicable, guarantor checks. We also carry out residency checks as part of the process.

Before moving in, you will need to pay the first month’s rent, with your holding deposit able to be offset against this. You will also be required to pay a security deposit, which is usually equivalent to five weeks’ rent, both of which must be paid in cleared funds.

During the check-in procedure, you will meet our inventory clerk at your new home. They will guide you through the full check-in process, take utility meter readings, and confirm the condition of the property. The clerk will also ensure that smoke and carbon monoxide detectors are in full working order. After this, it will be your responsibility to maintain them according to the instruction manuals.

You will receive the keys at the end of the check-in process. You will also be provided with contact details for reporting maintenance issues. Please allow enough time for this process before your removal van arrives.

Yes, amendments can be made as per the terms outlined in your holding deposit agreement. There is a £50 fee (including VAT) for each revision of the tenancy agreement.

We sincerely hope that you do not suffer any problems with paying your rent. In accordance with your tenancy agreement, clear funds should be in our account on the correct day. If you think you might have an issue with payment, please get in touch with PPM (for managed properties) or your landlord as soon as possible.

Yes. If should you fall into arrears, there will be a charge of 3% above the Bank of England base rate on any outstanding amounts. Continued non-payment may result in the re-possession of your home.

Your rental deposit is held to protect against unpaid rent or damage beyond fair wear and tear. Our goal is always to return your deposit in full. As long as your rent is up to date and the property is left in good condition when you move out, the process is straightforward and stress-free for everyone involved.

In most cases, yes. We can usually adjust your rent payment date, provided any shortfall is covered. For example, if you currently pay rent on the 20th and wish to move it to the 27th, an additional week’s rent would be required to realign the payment schedule.

Property inspections vary slightly, but we typically carry them out every four months. We aim to keep these visits brief and unobtrusive, usually lasting under 10 minutes. Inspections help ensure the property remains in good condition and allow you the opportunity to raise any concerns or ask questions about your tenancy.

To give yourself the best chance of receiving your full deposit back, we would advise taking the following steps:

• Remove all personal furniture and rubbish not included in the tenancy
• Leave the property thoroughly cleaned, including carpets
• Fill any wall holes and return approved painted walls to their original colour
• Tidy and de-weed the garden or outdoor space (if applicable)
• Notify utility providers and provide final meter readings
• Return all keys, including any additional copies made during the tenancy

You are required to give 28 days’ written notice, in line with your tenancy agreement. Notice can be given by email, letter, or in writing at our office. The notice period begins on the day we receive it. Once received, we’ll email you with clear guidance on moving out and confirm your exit inspection date.

This depends on the type of service your landlord has chosen. If your landlord uses a let-only or rent collection service, you may deal with them directly. If your tenancy is fully managed by PPM, we act as your main point of contact and handle all communication on their behalf. You can discuss any issues or concerns directly with us.

Reporting a non-urgent repair is quick and easy. Simply visit our Report a Repair page, complete the form with as much detail as possible, and submit it. We’ll review the issue, speak with your landlord where required, and keep you updated on how and when the repair will be resolved.

If you experience an urgent issue affecting security, heating, hot water, or a serious leak, please contact us using the WhatsApp emergency numbers listed in your tenancy agreement. For all other non-urgent repairs, we ask that you report them through our Report a Repair page so they can be logged and dealt with efficiently.